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 Before becoming a client of Farrell Hair Replacement, please take the time to read this important information.
From the outset, it is best that you know and understand
the information and concepts outlined below so that
you may better understand the processes and expectations
of becoming a Farrell client:
So that Farrell Hair Replacement can best achieve your
esthetic goals, you and Farrell Hair Replacement form
a partnership. It is a relationship in which we work
together in order to achieve the undetectability which
is the trademark of our ultra-custom systems. Once we
finish producing your systems, we might think we hit
perfection right from the start. However, when you come
in to get your new systems cut in, you might request
that changes be made in some fashion or another. We,
too, might want to change things that need to be changed.
You have to expect this. Most of the time, the systems
and cut ins are perfect right from the beginning. If
it becomes necessary to make some changes to your systems,
this doesn't mean we've made mistakes. It means that
we both might see that other design decisions might
look better. This is what "ultra-custom" hair
restoration is all about! Our regular clients understand
that Farrell achieves undetectablity through stages
of fine tuning. They understand that the process of
getting a perfect pair of systems is an artistic endeavor.
New clients are not always aware of how we attain our
amazing results. In the end, we always meet or exceed
our client's expectations.
We can only estimate how long it might take to perform
a service, fine tune a system or even produce your systems.
Please allow us some flexibility and time to give you
a perfect, natural and undetectable look. Because we
perfectly match your hair type, it might be more difficult
for us to accumulate the right hair and enough of it
to make your systems. Sometimes we've had rush orders
for client's suffering through chemotherapy who must
go in front of your order since we are racing against
their rate of fallout as their chemicals make their
hair fall out. Making systems that are undetectable
and natural relies on many elements working together
and hopefully falling into place together. When a client
schedules an appointment for servicing, we schedule
what we guess is an appropriate amount of time to accommodate
all of his/her needs. However when we see the system
and see that more time is needed to fix a situation,
we try to correct things at that moment rather than
to have the client looking less than perfect. If on
a particular day, our salon is busy with many of these
situations, you might find that your one hour appointment
is now two or three hours or more! Most of the time,
things run fairly smoothly but this can occur and we
ask that you please plan for some extra time at all
times to limit frustration. This is the main reason
we furnish you with two identical systems instead of
one. You should always be able to walk out of the salon
wearing one of your systems while we work on the other.
The payoff is that we are trying to achieve perfection
and when we do, you benefit!
We strive to make our systems look like your own growing
hair. This means that we make the systems to match your
own hair's exact density. If your density is light or
light/medium or even medium density, a little hair loss
can be fairly noticeable to you. Just remember that
a little hair addition put it all back to where it should
be. Again, most clients understand this but some people
don't realize how easily human hair can break. In the
interests of achieving perfect results we use human
hair instead of synthetic. Right from the start you
need to understand that your systems will lose some
hair. Hair loss on hair replacement systems is not a
FHR problem. It's simply due to the fact that all hair
can break or come untied from the base. If for any reason
that you might experience more hair loss than we decide
is normal, we fix it free of charge. Remember that you
will have two systems, so you will simply wear one system
while we replace the hairs on the other.
Your systems are made with human hair. Again, color
fading is not a Farrell Hair Replacement problem. All
human hair will fade. Jet black hair has a lot of pigment
and will hardly ever need color refreshing, but the
lighter tones of brown and blonde have very little pigment
and fade frequently. Again, this is another reason we
supply you with two identical systems. We will color
correct your systems in ways that will not damage the
hairs and we will offer you advice as to what you can
do to reduce the frequency of color fading. The color
of our knots is a critical element in our systems. When
the tone of the knots change, a color correction is
necessary.
95% of the time a client can send in their systems
to us through the mail and we usually make them happy
by improving the system. This goes for non-Farrell Hair
Replacement systems. We accomplish this by relying on
client photos, directions and hair samples. However
there is that 5% of the time where a situation might
best be corrected with the client actually being in
our chair so we can examine how our fine-tuning actually
looks on the client. Having both systems side by side
improves the chance of them being identical. This is
why we have highly trained staff to staff our Farrell
Hair Replacement salons to make servicing easy. Even
though coming into our salons and centers are best,
mailing your system in is a very convenient way of servicing.
It's not perfect. It has some flaws and more opportunities
for not truly hitting our goals, but hitting them 95%
of the time is pretty good odds!
Whether we like it or not, adhesives must be used to
attach our systems. They work okay and eventually each
client learns how to clean and attach his or her own
systems. We will assist you in learning the process.
Hair replacement systems become easy to master in a
short time. At first it might seem difficult. Most clients
have no problems with any of the steps and others might
need a little extra guidance. In the end, however, everyone
masters the techniques. If you require help in the beginning,
we are here to answer your questions and there are many
forums on the web that are there to assist you with
advice.
Even though 99% of what is posted on the Internet about
Farrell Hair Replacement is positive, the 1% of the
negative posts hit us right in the heart because we
do our very best to achieve perfection for our clients.
These negative posts usually concern the same subjects
covered on this topic page: color fading and hair loss.
Because Farrell Hair Replacement is a high profile,
growing company with a massive Internet presence, many
of these problems get blown way out of proportion on
the Internet and that hurts our business. It also delights
our competition and those in the industry who are opposed
to Farrell Hair Replacement and our attempts to force
the entire factory-reliant industry to offer their clients
custom made systems. We have been rated #1 in the World
with no lawsuits and no negative better business bureau
reports. We are attentive to our valued clients and
concerned about their concerns. The Internet, powerful
as it is, cannot resolve a problem between Farrell Hair
Replacement and a client. As partners in achieving for
you a perfect look, only we can. Talk to us.
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