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Eventually every client asks how Farrell Hair Replacement
was able to impress Howard Stern enough for him to endorse
our "ultra-custom" hair systems on his nationally
broadcast show. It was easy. He had never seen "Ultra
Custom" Hair Replacement hair systems before.
Though we value Howard's endorsement, it's really the
testimonies of our clients that matter most to us. Less
than 5% of our total clientele have been or are celebrities.
95% of our clients are people just like you - individuals
suffering from hair loss as well as all the peripheral
problems that accompany hair loss.
We're always gratified when we receive
testimonials from our clients that share with us the
other side of hair loss: The success of Ultra Custom
Hair Replacement. We hope you enjoy reading these testimonials
as much as we do.
From: ML
Sent: Friday, January 12, 2007 4:11 PM
To: paul@farrellhair.com
Subject: Thank you!
I apologize for taking so long to finally get around to this, but I wanted to thank all of you for everything that you’ve done for me over the past 6 weeks. Being new to the whole ‘hair replacement’ arena, I can’t say enough about the patience and kindness you’ve shown me during this process. It’s really hard to explain how life changing it has been to finally have confidence about my appearance again. Now that I’m finally through having to ‘reintroduce myself’ to my family and close friends, I can’t imagine going back to the way that I used to look. I’ll bet I hear “you look cute” or “you look hot” from my wife at least 2 or 3 times a week these days. (Not that I did this for compliments, but the ‘Christian Slater’ comments have done wonders for my ego…J) It’s evident that the countless hours of researching hair replacement on the internet really paid off… I’m glad I came to the best the first time around!
Please let me know if there’s ever anything I can do for any of you. I truly consider you all my friends and can’t imagine having gone through this transition with anyone else.
See you next week!
Matt
I have had my cutin at the London branch. I'm really enjoying my hair system and living life to the fullest. Send my regards to Farrell.
M.L - London , UK
From: Wayne Harris
Sent: July 25, 2006 2:34 PM
To: information@farrellhair.com
Subject: My New York Experience
Hi Guys:
I want to start this letter off by saying that the staff at the New York office is fantastic! From Diana to Rebecca along with Tyuan, all I can say is WOW! what a great team you have.
My other comment is about all of the other salons telling me that you can't have a great looking hairline if you have "Black Hair"! I used to be a Hair Club client and I had to where my hair down covering my forehead. I hated that look. Heck I'm over 50 not 20. It was also very embarrassing to say the least when I woke up in the morning and had to look around the bed for my so called hair system.
Well I guess the proof is in the pudding as one might say. Richard, you were 100% right when you said that you were the only guy in the USA that could create an undetectable hair system using black hair for me. Well I attached two photos one with my hair down in the front (Hair Club), and a close up with my new hairline.
If anyone reads this and thinks that Farrell can't do the same for you, then remember this the next time when you are having a conversation with someone and they start staring at your head.
Thanks for everything!
Wayne Harris
From: Bill Flanigan
Sent: December 17, 2005 10:45 AM
To: rf@farrellhair.com
Subject: So Many Thank-You's to Say
Dear Dylan,
Where do I begin to let you and Richard and Gosia and
Robert know how completely satisfied this former fearful
pessimist is today after my cut-in and the incredible
experience of looking in the mirror and seeing the person
I haven't seen for a long, long time? At each step of
the way, you were all there to answer all my questions
and provide me with the facts that I needed to overcome
my hesitance and go for it! Thank you everybody. It
was so worth it!
Dylan, it was a long process, I know!
I had been through a terrible experience with a totally
inferior competitor and had spent thousands of dollars
on transplants with disappointing results over the years
- all of which left me with so many doubts and fears.
But your patience, positiveness and attentiveness to
all my concerns made this amazing new feeling possible.
Knowing I was talking to someone who knew exactly how
I was feeling just helped so much. The results are beyond
anything I had imagined!
Gosia is a true artist and professional. Her eye for
color and her skillful work with the scissors are truly
exceptional. But it was her willingness to take the
time to give me exactly the look I wanted that ultimately
achieved the perfection! It was the amazing experience
"playing" with my hair and watching it move
in the mirror that convinced me that I had made the
right decision.
Please pass along my thanks to everyone.
I would say to anyone who is going through the process
of deciding what to do about their hair, to avoid my
mistakes and contact Farrell. Explore the website, read
the testimonials, check out the photos and watch the
videos. And then give Farrell a call.
Happy Holidays Dylan!
Bill Flanigan
From: William T.
Sent: Monday, July 19, 2004 9:12 PM
To: rf@farrellhair.com
Subject: please forward to Richard Farrell
Please forward this to Richard Farrell:
Richard, you have a very happy client here finally.
I feel badly that I was such a pain in the ass during
the tweaking period because I honestly didn't see how
this was going to work. I went through a nightmare situation
at Hair Club and I was afraid the same thing would happen.
I didn't see how the fine tuning was going to make much
of a difference, but it made all the difference in the
world. It has now been months and none of the guys at
work have said a thing about my hair and construction
guys are merciless. They think I lost weight or am styling
my hair differently. But they pretty much have moved
on and forgotten that I was losing my hair and just
accept the new me. This was the ultimate test. Jody
said to thank you for making me want to dress up again
and go out. I feel like a new man and only wish I had
come straight to Farrell in the first place. Sorry for
my nitpicking again. For now on I will trust you when
you say it will be right and perfect. Gosia - is that
how you spell her name? - she said that sometimes people
who are getting consultations ask if they can see a
client. Since I often work so close to the salon, if
I can help in this regard, I will do it. It is the least
I can do for what you have given to me. Can you give
me the information I need to for the client support
website? I want to order some more supplies.
From: Dan Hofferman
Sent: Saturday, March 13, 2004 2:09 PM
To: rf@farrellhair.com
Subject: Chicago client
Mr. Farrell:
I don't know if you'll remember me from my initial
design session in Buckhead back in December before Christmas.
We had a long conversation about mountain climbing in
Alaska? Anyway I am a very, very satisfied client. I
got my hair rushed so that I could be prepared for my
industry Expo in Cleveland last week. I am attaching
a PDF of my company newsletter so you can see the article
on my presentation at the Expo. It says: "He came,
he spoke, he conquered".
That is me. I have done these Expos over the past three
years, but this one was different. I have always been
a decent speaker but never accused of being "dynamic."
Wearing my hair gave me a boost of confidence that is
hard to believe. I know it carries over to other parts
of my life, too. Many believe I have lost weight and
I have lost weight. Having hair and looking good has
really made me want to improve everything else about
my looks and my wife Patty couldn't be happier.
My brother-in-law is wondering if you are looking for
partners in the Kansas City area to open up a business
there? I might even want to get involved in a project
like this in order to spread some of this good work
around a bit. I feel grateful for what Farrell has done
for this so far and I feel like people who don't know
should know.
Feel free to use this testimonial in any way you see
fit
Sincerely,
Dan Hofferman
From: Michael Grace
Sent: Friday, July 2, 2004 11:03 AM
To: rf@farrellhair.com
Subject: Infomercial
Thanks for your email Richard. I would be absolutely
thrilled to take part in the filming if your new infomercial
for Farrell. As I've told you over the years, you can
always count on me to be there to offer my testimony
to others about the great work you're doing on behalf
of people who are suffering from hair loss.
I don't know what the format is going to be but I'm
confident that I can get the point across that I have
been a client since 1996. I had been a member of Hair
Club for Men, Apollo, HairArt and a few other companies
who took my money in exchange for ridiculous hairpieces.
Then I came to Farrell. I've been looking good and feeling
good ever since.
Please thank Laura for me, Richard. Again, I'm so glad
that Farrell will have a new infomercial and I'm very
glad that I have been asked to participate in this project.
I feel that I have been given back so much by getting
all of my hair back. Because I have been a client so
long and have seen you improve on what has always been
the best, I agree that I should be able to offer a unique
and credible viewpoint to those who watch your infomercial.
Write me back and let me know when you need me and
where and I'll make sure I'm there. I don't believe
that my hair needs any sort of touch up. As you know,
I keep the color fresh myself and have gotten damn good
at it so I'm ready to go.
Michael
From: Robert Martinez
Sent: Sunday, November 2, 2003 8:09 PM
To: rf@farrellhair.com
Subject: My cut-in yesterday
Dear Farrell:
How can I thank you? My cut-in yesterday exceeded my
expectations just as I was promised. I have been wearing
hair for almost ten years and this hair system far and
away is the best I have ever seen or worn. I can't believe
that I wore my old hair pieces for so long before changing.
I didn't want to be disappointed again by another company.
I didn't want to feel victimized again by another company.
So I just stayed in denial. I was telling Goshia and
Laura that my own mother had actually cut out a Farrell
advertisement from the newspaper years ago and I never
called because I didn't believe the photos in the ad
were real. I believed it was a scam. My wife, Christy,
who you met at my design appointment, found you on the
internet and I still wasn't ready. When I took my company
photo for our Annual Meeting back in August I thought
I was going to die of embarrassment. All of the sudden,
I saw the silliness of what I was doing and I called
Farrell that day. We went out to dinner and dancing
at Universal Studios last night. I know you read these
things all of the time, but I have to say that I had
a great time. I feel like a new person. Thank you.
I think that before I leave LA I would like to pick
up some more supplies. Will the salon be open tomorrow?
If not, I would like to have some supplies fed exed
to me at the earliest possible time.
Robert
From: Drummer Keith
Sent: Tuesday, March 16, 2004 12:07 PM
To: information@farrellhair.com
Subject: Richard, this is Keith Ogan
Richard;
I would like to take you up on your offer on the new
more new systems. I'm thinking I might want two more
that are the minimals that you were talking to me about
last week. I can't really imagine that they could be
even more nondetecatble than the ones I am currently
wearing but hey, you are the boss, Boss!
I'm totally stoked about the hair and the hold from
the Farrell Blue Glue. The stage lights are hot and
I work up a sweat beating the hell out of the drums
but this glue has held. I used to have to wear a hat
or bandanna during our shows but not anymore. How lame
to spend all that money at hair culb just so that I
could cover it up. Hey, I'm only a rock musician!
Be sure to let me know about the systems. Do I have
to take a new mold?
Thanks a bunch Richard. You rock! We will be doing
a show at the Roxy and the Troubador next month. If
you want to go I can comp you the tickets with Laura
but you have to buy the drinks yourself.
Keith Ogan
From: Tom H.
Sent: Friday, January 3, 2003 3:47 PM
To: rf@farrellhair.com
Subject: Thank you Richard!
I got my hair system on Saturday 5/10/03 and I wanted
you to know that my expectations were not met. You see,
when I got home after having my system cut in, I expected
my 18, 16, and 13 year old sons, who had constantly
teased me about going bald, to hit me with a barrage
of jokes. Instead, all I got was compliment after compliment
on how natural it looked and felt, how they couldn't
tell where system stopped and my real hair started,
and that I looked a lot younger. It brought tears to
my eyes.
Next, I went to a mother's day party for my mother-in-law
on Sunday, and all I got there was compliments from
everybody on how good my new hairstyle looked. Including
my brother and sister-in-law, they own a hair salon,
and complain about how bad the hair is for hair extensions
that a lot of women are doing now. They couldn't believe
how good it looked, and said if I hadn't told them what
it was, they would have never guessed.
I'm now at work. I have worked for this company for
25 years, and a lot of the people I have worked with
for over 15 years. Now I don't just pass these people
in the halls, we only have 25 employees and most of
them I've worked with in the shop when we have to build
our equipment. I've worked very close to them over the
years, where if someone hasn't taken a shower, you would
know it. Not one person knew what was done, not even
the owner, and all I said was that I got my hair cut
and styled. Not one of the men ribbed me, and not any
of the women in the office, didn't compliment me. Again,
I expected to justify to everyone, why I did this, and
as a consultation for my expected embarrassment, to
try to get a referral fee from the many people that
I know that are or are going bald. I now know that's
just a fantasy, and there is no way I'm going to tell
them unless they know, and I just don't see that happening.
Finally, later today I'm taking my son to the Dr. and
my Ex-wife will be there. She has not said one kind
word to me in the last 10 years, and I just know after
the last few days, that I will get a compliment from
her, and I'm not sure I know how to handle that. I'll
let you know what happens.
I think you should list some major side effects of
your system:
1) Wrinkles around the mouth from smiling so much.
2) Sudden urge to buy a new car and clothes.
3) Lack of sleep from you and your wife wanting to make
love, all the time
I want to thank you and your staff at the Los Angeles
office, so much for doing such a fantastic job and truly
changing my life.
From: Noah L.
Sent: Thursday, August 12, 2003 8:22 PM
To: rf@farrellhair.com
Subject: To Richard and Laura Farrell
Dear Richard & Laura Farrell:
Thank you both for all the greatness you gave to me
with the two hair systems today.
I finally made it home around 3:30 PM and have been
looking in the mirror a lot at it. It looks so real
and so good.
Thanks to all of you, and to the one that styled my
hair. She did a fantastic job.
It still feels a bit weird, but little by little it
seems to become a part of me.
Please tell Sylvia that I want to say "THANK YOU"
for her efforts and her great kindness as well.
The Extreme Home Makeover was something that would've
been nice to get on. It was very, very nice of you to
try and get help for me. Even through I wasn't chosen,
the hair system is an extreme makeover in itself. It
made me look a lot more human and gives me some confidence.
Thank you Sylvia, Mr. & Mrs. Farrell and to the
rest of you that made this day happen for me.
It's a new beginning, a new life and a new outlook
on life, on how the world and people see me as an equal
and as a person.
Thanks to all of you, I am now more normal looking.
From: Ian Geller
Sent: Tuesday, November 11, 2003 12:08 PM
To: rf@farrellhair.com
Subject: You are the best in the world
Let's be honest. I used to be a bit of a skeptic. Your
claim that FARRELL could "make a positive improvement"
to my life once sounded more like hype than meaningful
prediction. Nowadays, after wearing my new full system
for almost a month, I'm thinking that you massively
understated the effect FARRELL would have on my emotional
well being.
This is incredible! For the first time in over ten
years, I feel good about my appearance! Visiting the
Los Angeles studio was one of the best decisions I've
ever made. Everyone treated me with enormous sensitivity
and patience. Thanks to Gosia Sklodowska, resident artistic
genius, my cut-in was nothing short of miraculous.
My sincere heartfelt gratitude to you, Dylan, for your
many words of encouragement. Everything you promised
has become a stunning truthful reality.
Best wishes,
Ian
From: Jim Hewitt
Sent: Wednesday, July 23, 2003 10:12 AM
To: rf@farrellhair.com
Subject: Wow
All I can say is ... wow. You have one happy client
here.
I'm sorry I missed you last week but I did have the
pleasure of meeting your lovely wife. Laura and Goshia
who were absolutely wonderful to me. I'm very happy,
Richard. Thank you.
Jim
From: Alan Adler
Sent: Saturday, March 13, 2004 1:22 PM
To: rf@farrellhair.com
Subject: My Systems
I got my first system back on Saturday and it's terrific!
The hairline is great and the density is perfect! Please
give my compliments to your Los Angeles staff. If the
second unit comes back just as nice I'll be extremely
pleased. Thank you for your continued efforts to do
your very best to satisfy me as a client. Looks like
those efforts paid off!
From: Bill S.
Sent: Thursday, July 8, 2004 5:02 PM
To: rf@farrellhair.com
Subject: My Testimonial of Farrell
Richard Farrell has been great, both professionally
and personally. I used to be very self-conscious about
my hair but not any longer. Richard has given me such
a natural look that no one, not even my closest friends,
know the truth about my Hair Replacement System. The
style, color, and texture of my hair is so versatile
that I can stay current with today's looks and not be
forever stuck in some time capsule. Thanks Richard.
From: Kelly Lefkowitz
Sent: Friday, January 23, 2004 3:33 PM
To: rf@farrellhair.com
Subject: Thank you!
Thank you so much for my new hairline and improved
outlook on life. It is amazing how realistic the Richard
Farrell Hair Replacement looks. The artistry behind
it extends beyond the manufacture of the system itself.
Richard, without having seen a picture of me in the
past designed a look that precisely matched the look
of my natural hair before it fell out.
No one has ever suspected that I am wearing a hair
replacement system. It looks perfectly natural. The
few people I have told have been amazed. In addition
to looking great, my business has improved 400% (I have
not lost a single client since I got hair) and you cannot
quantify the improvement in my social life.
Richard Farrell Hair Replacement is definitely the
best, and prior to buying, I did the research to prove
it. There is not a single product on the market that
can compete with the Richard Farrell Hair Replacement
System. Worth every penny.
From: Douglas Erlandson
Sent: Wednesday, May 5, 2004 8:08 AM
To: rf@farrellhair.com
Subject: This morning
I was in your salon this morning, and once again I
received such outstanding service. Your people always
are polite, friendly, professional and accommodating.
It is truly a pleasure to do business with you and your
staff. I will be a customer for many years to come.
Thanks for making such a difference you have made in
my life.
Doug
From: Nathan Donahue
Sent: Monday, February 16, 2004 4:14 PM
To: rf@farrellhair.com
Subject: For the Farrell website
Richard, you can use this for your testimonial section
of your website:
Richard Farrell has quite simply changed my life. He
didn't "replace" my hair, he "restored"
it to exactly as it was before I began losing my hair.
I now have restored confidence in my life from my professional
office and business contacts to social functions and
intimate relations.
It's no secret; everybody knows about my hair system
because everyone has seen the way it has changed my
life for the better. Nobody minds hair replacements
as long as they look good and my system made by Farrell
Hair Replacement looks fantastic and so do I!
Thank you Richard for giving me back my youth and my
life.
Nate
From: R. Morgan
Sent: Saturday, August 23, 2003 12:24 PM
To: rf@farrellhair.com
Subject: belated thanks
Hi Richard.
I apologize for the lateness of this note. I do want
to tell you how much I appreciate your attention in
Atlanta, and am excited at the final result. As I have
mentioned before, I have a history of hair replacements,
and found that my experience with you was definitely
the most relaxed and pleasurable. Thank you again.
From: Michael Patrick
Sent: Saturday, July 9, 2003 7:18 PM
To: rf@farrellhair.com
Subject: My Farrell Testimonial
Richard, if you can use this somehow, please do.
Richard Farrell is an individual who really cares about
the way one looks and feels. My Hair Replacement System
not only looks great but it feels totally natural. I
don't even know it's there. I knew I was bothered by
my hair loss, but even I never understood just how much
until I got my life back. Thank you Richard!
From: G. Eisenberg
Sent: Monday, October 27, 2003 2:12 PM
To: rf@farrellhair.com
Subject: You are the best
Richard, I just wanted you to know that the hair replacement
system came out looking great. Your stylist was a very
good stylist and a wonderful person. My friends didn't
recognize me and now they can see why you are the best.
You and your staff did a terrific job. A big "Thank
You" to everyone.
From: Frank Racina
Sent: Monday, January 7, 2002 8:56 AM
To: rf@farrellhair.com
Subject: Testimonial
Richard and his salon have not only enhanced my life
but the lives of so many others! Richard's customers
pass you on the street; you see them in the elevator,
at the gym, on the beach, across the room or even face-to-face
and you don't ever know they're wearing a Hair Replacement
System.
Richard is not just making hairpieces. He is creating
something artistic and personal and the result is a
natural and confident you! I do believe in miracles!!!
I do!. . . I do!
From: Doug Leverich [DJLEVERICH@aol.com]
Sent: Thursday, February 6, 2003 10:18 AM
To: rf@farrellhair.com
Subject: My Farrell Story
Having been a hair wearer for several years, and using
my own front hairline to hide the piece successfully
undetected for all of that time, I found that my own
front hair was thinning. It was becoming harder and
more time consuming to camouflage the piece behind the
patch of my front hair. Along with that, I was more
or less handcuffed into the exact same hairstyle every
day.
Reluctantly and nervously I went to see Richard Farrell
in NYC. Thinking,"well I'll meet with him, but
I don't really think I can sacrifice shaving off my
own front hair". The only security I knew. I met
with Richard himself and discussed the possibilities.
He was very friendly, open, direct and honest about
my options. There was no sales pitch or pressure ...
just sincere conversation. The examples he showed me
of his hairlines were unbelievable and undetectable.
I went home and discussed it with my wife. Again,I didn't
really know about making such a big change. I even questioned
the fact that looking at his amazing front line was
one thing, but seeing it actually bonded on my head
was another. How could I really know what it looked
like on my head? Richard surprised me by having a front
made matching my hair color ... and bonded it on to
show me. That definitely helped to convince me.
About a week later after much more thinking, and surprising
even myself, I figured : "What's the worst case
scenario here?" If I don't like it, I grow my hair
back and go back to the familiar solution. Maybe with
a less dense unit behind my own hairline. I went back
to Farrell, and we designed the hairline together. Which
I appreciated. There was no, "Let me just do this
... and tell you how you're going to look".
I played a large part in deciding the look, shape and
density of the new front hairline. Believe me when I
say that at the other place ... what came in ... was
what went on my head. I had no say in the shape or density.
I guess that's why you want custom made pieces. When
the units were ready I made an appointment with Richard
to cut them in. Again, you cannot fathom the depth of
angst and worry in my entire body about making this
huge change and commitment. I can honestly say that
once the cut in was over ... there were no doubts left.
Not only is the hairline gorgeous and undetectable,
but it allows me to have my hair any length, and style
it any way I choose. I could not do that before switching
over to the Farrell system. I did have to make certain
adjustments and get used to how the new system works.
But every step of the way ... with any problems I had
... any questions I had ... everyone at the NY office
was incredibly helpful and supportive. I never felt
neglected, brushed off, or like a number. (That was
my experience at the other place. Waiting hours at their
salon ... while the stylist jumped from room to room
trying to handle 4 people at the same appointment time.)
That hardly makes you feel like a "valued customer".
Anyway, I am a perfectionist in most areas of my life.
Especially when it comes to my appearance. Being an
actor ... your appearance is everything. There is no
compromising that.
I can truthfully say that Richard is also a perfectionist.
And though perhaps I may have driven him crazy with
small details, he never got annoyed.(Or at least if
he did, he never let me know it.) He worked very hard
to meet all of my expectations. They say a picture is
worth a thousand words. I cannot come up with any more
word other than: Thank you Richard, for your hard work
and superior product. It is indeed amazing, and as close
to the real thing as you can get. To back that up ...
here are pictures of my new Farrell front line.
From: AJ
Sent: Thursday, June 3, 2004 3:53 PM
To: rf@farrellhair.com
Subject: I can't thank you enough
Please accept my sincerest thanks for your efforts
yesterday. It truly exceeded my wildest expectations
and I cannot possibly thank you enough.
If I was inarticulate with my thanks and my praise
of your work, it was because I was genuinely dumbfounded
- speechless in every sense of the word.
When I got home, my family honestly thought I got it
styled a different way (which I found stunning). They
were shocked to hear to truth - quite amazing to witness
their confused reactions.
My mom brought out pictures from 5 years ago and I
truly looked the same as I did before - in terms of
style, texture, look, color, everything.
Even though I know that your operation is a business,
there seems to be an amazing charitable and human interest
element to your work which I am sure gives both you
and Laura a great deal of personal satisfaction. I am
sure that if I can maintain it properly (which will
be a lot of work), yesterday marked a bit of a turning
point in my life in terms of restoring my social and
professional confidence and removing a gray cloud from
daily existence.
Again, I would like to express my sincerest gratitude
for your time, talent, skill, effort and attention yesterday.
If there is ever anything I can do for your firm (for
example, pen together an honest and comprehensive testimonial),
please do not hesitate to ask.
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